Knowledge Base · Page 3

Practical enterprise IT articles built around real failure symptoms and safe troubleshooting order.

The knowledge base covers common enterprise issues involving Active Directory, Windows Server, networking, virtualisation, databases, backup and storage, with practical guidance for production environments.

Active Directory / GPOFile permissionsNetwork / VPNVDIBackup / NASServers / legacy systems

Common troubleshooting topics

  • gpupdate succeeds but the GPO is absent
  • Repeated domain-account lockouts
  • Shares fail by hostname
  • Slow internet after VPN connection
  • The port is open but the application fails

Topics include identity and access, connectivity, server platforms, virtual desktops, data protection and legacy-system operations, allowing teams to locate guidance by incident scenario.

Articles

Enterprise IT technical articles: AD, file permissions, VPN, VDI, backup and databases

Practical articles based on real enterprise incidents, covering Active Directory, Windows Server, file permissions, VPN, firewall, virtualisation, Veeam, NAS, SQL Server and legacy systems.

Windows Server and file permissionsTechnical article

A Windows Server file share is slow to open: should troubleshooting begin with DNS, the network, storage, or antivirus software?

Separate name resolution, TCP 445 connection, directory enumeration, first-file open, and sustained transfer, then compare storage latency, real-time scanning, and file-count effects.

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Windows Server and file permissionsTechnical article

Windows 11 reports that security policy blocks unauthenticated guest access to an old NAS or share: what is the safe response?

Prefer upgrading the device to authenticated access, SMB signing, and supported protocols. Any temporary compatibility exception should be limited by device, subnet, permission, and duration.

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Network, VPN and firewallTechnical article

Web browsing and video become slow after connecting to the corporate VPN: how can you distinguish full tunnelling, DNS, and MTU problems?

Compare default routes, interface metrics, DNS, egress location, path MTU, and corporate bandwidth before deciding whether split tunnelling is appropriate.

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Network, VPN and firewallTechnical article

The server IP responds to ping but the hostname or application does not work: how should DNS be investigated?

Check client DNS, suffix search, A and AAAA records, caches, hosts overrides, VPN DNS routing, and whether the application uses a short name or FQDN.

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Network, VPN and firewallTechnical article

The firewall port is open and a TCP test succeeds, so why does the application still fail to open?

A successful TCP test proves only listener reachability. The application may still fail because of binding, TLS, authentication, database, licensing, dynamic ports, NAT, or the return route.

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Network, VPN and firewallTechnical article

If only the internal DNS server is allowed to reach public port 53, does that also give employee computers internet access?

DNS resolution and web access are separate traffic flows. Allowing recursive DNS does not automatically open ports 80 or 443, but endpoint gateways, proxies, DoH, and other egress paths must still be checked.

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Network, VPN and firewallTechnical article

Can a stale WinHTTP proxy cause slow Office startup, activation, Windows Update, or service connectivity?

Browser and service proxy paths differ. Compare WinINET, WinHTTP, PAC or WPAD, Group Policy, and security software to determine whether the proxy is repeatedly reapplied.

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VMware Horizon and VDITechnical article

VMware Horizon disconnects frequently: how can you distinguish client, network, Agent, and Connection Server problems?

Correlate Client, Agent, Connection Server, and firewall timestamps, then verify the display protocol, loss and jitter, MTU, proxy path, and session timeouts.

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VMware Horizon and VDITechnical article

How can Horizon allow files to move from the local computer into the virtual desktop while preventing transfer back out?

Control client-drive redirection, file transfer, clipboard, and drag-and-drop separately, and verify that mapped drives cannot provide an unintended reverse path.

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VMware Horizon and VDITechnical article

Can duplicate hostnames across virtual desktops cause domain trust, DNS, Group Policy, and sign-in problems?

Every domain member requires a unique computer identity. Duplicate hostnames can overwrite DNS, reuse computer objects, break secure channels, and confuse management platforms.

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Backup, NAS and business continuityTechnical article

Should TrueNAS use hardware RAID, or should ZFS manage the disks directly?

ZFS needs direct visibility of disks, SMART data, and error states. An HBA or JBOD mode is usually preferred, followed by vdev design based on performance, capacity, and rebuild windows.

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Backup, NAS and business continuityTechnical article

If ransomware encrypts a shared file server, how can backups be protected from deletion or encryption at the same time?

Combine immutable copies, offline or isolated copies, separate credentials, least privilege, recovery testing, and alerting rather than relying only on online NAS snapshots.

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SQL Server, ERP and legacy systemsTechnical article

SQL Server port 1433 is reachable, but authentication or the application still fails: what should be checked next?

Verify the SQL instance and actual port, authentication mode, login status, default database, client driver, TLS, aliases, and the application connection string.

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SQL Server, ERP and legacy systemsTechnical article

After a Windows Server upgrade, an XP, Windows 7, or legacy ERP client cannot connect: is the cause TLS, a driver, or a protocol mismatch?

Legacy clients may depend on old TLS, 32-bit drivers, Named Pipes, server aliases, or obsolete runtimes. Inventory and test those dependencies before weakening server security globally.

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Windows Server and file permissionsTechnical article

Connecting to a shared printer returns 0x0000011b or 0x00000709: should you check updates, drivers, or policy first?

Align client and print-server updates, review Print Spooler logs, driver architecture, Point and Print restrictions, and RPC security settings without permanently disabling protections.

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