Contact
Start with the issue, then assess the appropriate handling method
We use the information below to determine whether the request is suitable for remote troubleshooting, on-site work or a planned remediation project.
What to include in your message
1
Symptoms and business impact
Exact errors, screenshots, occurrence time and reproducibility.
2
Environment
Server, client, application and device versions, topology, domain and IP segment.
3
Business impact
Affected users, departments, systems and any production deadline.
4
Target outcome
The desired result, acceptable maintenance window, backup status and remote-access availability.