Contact
issue, assess handling
organize failure symptom, screenshot, devicemodel, server version, network, impact scope and to result.
communication when
1
issue symptom
error, screenshot, when, or computer impact.
2
environment
server system version, devicemodel, IPIP segment, domain name, remote access / firewall / NAS / database version.
3
business impact
impact production, office work, ERP, shared file, remote office work, printing or database.
4
handlingtarget
recovery, long - term remediation, plan, delivery or long-term maintenance.